Refund Policy
1、Refund conditions
We are committed to providing the best product experience and service for all users.
Before making a purchase, please confirm the products and services that need to be purchased.
After your purchase is successful, customer service will directly complete the product delivery for you or send a redemption code to your email to complete the delivery on your own. The completion of product service delivery is considered a successful purchase.
If you are not satisfied with the use of the product, you can receive a full refund under the conditions recognized by our company.
Refunds require a description of reasonable reasons such as the following.
I don't want it before the order is delivered;
Failure to complete delivery within the specified time after purchase;
Duplicate payments caused by payment platform reasons;
Product or account errors occur during the delivery process.
Refund specific operation process
(1). For unshipped orders, we will refund according to the following method:
If you are using a Visa/Mastercard/American Express credit card, we will deposit the refund into your original payment card;
If you are using a PayPal wallet, the refund will usually be deposited into your original payment card, and in some cases, it will be refunded to your PayPal balance;
If you are using other payment methods, please contact our 24/7 online customer service for refund inquiries.
PS: Please note that refunds deposited into a Visa card may take up to 30 days to appear on your bill.
(2). Orders that have been shipped, if there are any quality issues, can be refunded upon return.
If you have any questions, please feel free to contact our 24/7 online customer service.
2、 Refund assistance
(1).Can I cancel the order?
If your situation meets one of the conditions for a full refund, this order can be cancelled.
(2).How long does it take to cancel an order?
We will process the refund within 5-7 business days, but the actual refund time depends on your payment method. Due to holidays, the refund processing time may be longer than expected, but it will not exceed 30 days. If you have not received the refund after 30 days of approval, please contact us to inquire about the refund status.
(3).Why haven't I received the refund after a few days?
After we agree to the refund, if you have not received the refund amount, it may be due to the following reasons:
a. Holiday reasons
Due to holidays, banking affairs, and other reasons, the refund process may take up to 30 days.
b. Reason for refusal to pay application
If you choose to file a chargeback, your payment institution will freeze the funds until this application is determined. Please contact your bank or other relevant institution to learn about the handling policies regarding chargeback procedures.
3、 Contact Us
If you encounter any problems during the shopping process, please feel free to contact us for consultation or leave a message. Iysgame will be dedicated to providing you with better service.
